How the SAFE Billing Platform Works
Understanding the SAFE Billing Process
The SAFE Billing Platform streamlines the entire telecom billing process, from collecting usage data to sending invoices and collecting payments. This page explains the workflow in detail to help you understand how SAFE saves you time and improves accuracy.
The Complete Billing Cycle
CDR Collection
The billing cycle begins with collecting Call Detail Records (CDRs) from your carriers. SAFE automatically gathers these records through SFTP, API connections, or email attachments, eliminating manual downloads and file handling.
Key Benefit
Automates a time-consuming task that traditionally requires logging into multiple carrier portals and manually downloading files.
CDR Processing
Once collected, CDRs are normalized (converted to a standard format) and processed. SAFE applies your rate cards to calculate the cost of each call, text, or data session, accounting for factors like time of day, destination, and service type.
Key Benefit
Eliminates calculation errors common in manual processing and handles complex rating scenarios with ease.
Recurring Charge Management
SAFE adds recurring charges such as line rentals, service subscriptions, and equipment fees to the billing cycle. The system automatically prorates charges for partial billing periods when services are added or removed mid-cycle.
Key Benefit
Ensures all recurring revenue is captured consistently without manual tracking or calculation.
Invoice Generation
SAFE combines usage charges and recurring fees to create complete, professional invoices for each customer. Invoices are formatted according to your custom templates with your branding, layout, and messaging.
Key Benefit
Produces consistent, accurate, and professional invoices that reflect your brand identity.
Invoice Delivery
Once generated, invoices are automatically delivered to customers via email. SAFE tracks delivery status, opens, and customer interactions with invoices to help you monitor communication effectiveness.
Key Benefit
Ensures timely invoice delivery with tracking capabilities to verify receipt.
Customer Self-Service
Customers can access their invoices, usage details, and payment options through a branded self-service portal. This gives them 24/7 access to their billing information without needing to contact your support team.
Key Benefit
Reduces support enquiries and improves customer satisfaction by providing immediate access to billing information.
Payment Collection & Reconciliation
SAFE automatically collects payments via the customer's chosen method (credit card, Direct Debit, etc.) when invoices become due. Payments are automatically matched to invoices and reconciled in the system.
Key Benefit
Improves cash flow by ensuring timely payments and eliminating manual reconciliation work.
Automation Benefits
The SAFE Billing Platform automates the entire billing process, offering significant advantages over manual methods:
90% Time Savings
Reduce the time spent on billing tasks from days to minutes through end-to-end automation.
99.99+% Accuracy
Eliminate human error through systematic processing and automated validation checks.
Improved Cash Flow
Get paid faster through timely invoice delivery and automated payment collection.
See It in Action
The best way to understand how the SAFE Billing Platform can transform your billing process is to see it in action.
Ready to Transform Your Billing Process?
Book a personalized demo to see how SAFE can streamline your telecom billing.