New Feature: Daily Disaster Recovery Files

We’re pleased to announce a new feature to enhance the security of your billing data - daily Disaster Recovery Files.

What Are Disaster Recovery Files?

These specially formatted files contain an export of your complete customer and billing database. They’re designed to be used if the billing platform ever experiences a major failure.

With these files, you’ll always have access to your critical billing data, even in worst-case scenarios.

How It Works

Our system now automatically creates these files daily, giving you:

• A complete snapshot of your customer information
• All current billing data and settings
• Historical invoice records
• Call detail records

Storing Your Recovery Files

We recommend two options for storing these important files:

1. Third-party storage - Set up automatic transfer to your own storage system for maximum security
2. Manual download - Download the files yourself from your platform

Benefits for Your Business

This new feature provides several key advantages:

• Peace of mind - Know your billing data is always safe
• Business continuity - Quickly restore operations if problems occur
• Data ownership - Keep your important data under your control
• Regulatory compliance - Meet data security requirements

Historical Data Backup

As part of this launch, we’ve created a one-off backdated export containing:

• All historical invoices
• Complete call records archive

This special export will remain available for a limited time, so we recommend downloading or transferring it soon.

Important Notes

• The recovery files are in addition to our regular backup systems
• File format may change as we add new platform features
• Let us know if you feel any important data is missing from the exports
• These backups are encrypted - find your password in your platform.

Getting Started

To start using Disaster Recovery Files:

1. Log in to your SAFE dashboard
2. Go to Advanced > Disaster Recovery Files

Need help setting up? Contact our support team today.